Upon checking, we find you subscribed to a yearly plan for Recoverit. Per your description, please let us explain it in more detail and see how we can help you solve the issue further. Wondershare values each customer's benefits and we'll do our best to help you out. Sadly to hear that you didn't have a good experience with our subscription mode. Our support will contact you to look into this matter further, please keep an eye on it. Look forward to getting in touch with you! - Thank you for giving Wondershare enough trust to investigate your issue further. You are important to us, and we want to help as much as we're able to. To better take care of your concerns, would you please send us your contact email after receiving an invitation from Trustpilot? We'll handle your case with priority and make everything clarified in a targeted manner. After that, you'll not be charged again during the next billing period. If you don't want to keep this subscription, we sincerely invite you to go to your account center and cancel it. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially noted this point on the subscription page.
Normally, the user will be auto-renewed if he/she subscribed to a monthly/quarterly/yearly plan and didn't cancel it manually, this is the reason you were charged again. If so, kindly let us explain it in more detail and see how we can help you solve the issue further. Per your description, it seems you subscribed to an auto-renewal plan for our product. We are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible, thanks for your feedback, we'll keep improving and then bring a better experience for each user.
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